GoGroopie Customer Service
Help with order issues, refunds, vouchers and delivery, from a support team ready around the clock.
info@gogroopiesupport.companySupport topics
What do you need help with?
Choose a topic to find practical answers or send the right details to our team.
Order issues
Missing, late or incorrect orders — we’ll help you find the next step.
Get helpRefunds
Check eligibility, request a refund and understand expected times.
Get helpVoucher problems
Get help with missing vouchers, codes and redemption instructions.
Get helpDelivery
Find delivery guidance and what to do after an estimated window passes.
Get helpAccount
Resolve sign-in trouble, password resets and account access questions.
Get helpSomething else
Tell us what happened and our support team will point you the right way.
Get helpSimple process
How support works
From your first message to a clear outcome in three straightforward steps.
Tell us what happened
Share your email, reference and the details of your issue.
Get a case reference
Save your unique reference so you can check progress at any time.
We investigate
Our team reviews your case and responds by email, typically within 24 hours.
Quick answers
Frequently asked questions
Helpful answers to the questions customers ask most often.
How do I request a refund from GoGroopie?+
Submit a request and select Refund as the category. Include your order or voucher reference, the email used for the order, and a short explanation. Our team will reply by email.
How long does a GoGroopie refund take?+
After approval, card refunds usually appear within 3–5 business days, PayPal refunds within 48 hours, and bank transfers can take up to 7 business days.
How do I redeem my GoGroopie voucher?+
Open your voucher email or account dashboard, copy the code exactly, and follow the redemption instructions shown on the voucher before its expiry date.
What should I do if my voucher code isn't working?+
Check for typing errors, confirm the voucher has not expired, and ensure you are using the website named in the instructions. If it still fails, send us the code and a screenshot.