Frequently Asked Questions

Submit a request and select Refund as the category. Include your order or voucher reference, the email used for the order, and a short explanation. Our team will reply by email.

After approval, card refunds usually appear within 3–5 business days, PayPal refunds within 48 hours, and bank transfers can take up to 7 business days.

Open your voucher email or account dashboard, copy the code exactly, and follow the redemption instructions shown on the voucher before its expiry date.

Check for typing errors, confirm the voucher has not expired, and ensure you are using the website named in the instructions. If it still fails, send us the code and a screenshot.

Check your spam folder and account dashboard first. Vouchers can take up to 24 hours to arrive. After that, submit a request with your order reference.

Delivery times depend on the item and merchant. Check the estimate in your confirmation email, then contact us if that window has passed.

Submit a Delivery request with your order reference and delivery postcode. We’ll investigate with the merchant and update you by email.

Try the password reset link first. If your email is not recognised or you remain locked out, submit an Account request using an email address we can reach.

Most requests receive a first response within 24 hours. Refund and delivery investigations may take longer when we need information from a merchant.

Include your name, account email, order or voucher reference, important dates, and a clear description. Screenshots of errors can help us resolve it faster.