Refund guide
How to Request a GoGroopie Refund
By Customer Service TeamUpdated 4 October 20266 min read
If something went wrong with your order — an item never arrived, a voucher will not redeem, or an experience did not match its description — you can raise it with us. Following these steps helps our team assess your case quickly.
Before you start
Gather your order or voucher reference, the email used on the order, the payment date and method, and any useful screenshots or correspondence.
Requesting your refund
- Check your situation. Common reasons include undelivered items, unusable vouchers, damaged goods and merchant cancellations.
- Submit a request. Select Refund, enter your email and reference, then explain what happened and the outcome you need.
- Save your case reference. Use it with your email to check progress on the Track Request page.
- Watch your inbox. Our team will respond by email, typically within 24 hours.
How long refunds take
| Payment method | Typical time after approval |
|---|---|
| Debit or credit card | 3–5 business days |
| PayPal | Up to 48 hours |
| Bank transfer | Up to 7 business days |
If your refund is delayed
Check your case status and latest email first. If the stated timeframe has passed, submit a follow-up request and include your existing case reference.